HR Operations Analyst- York, PA

This position, through a focus on customer experience and service, is accountable for the successful resolution of all candidate, employee, and HR requests using Dentsply Sirona’s HRIS platforms (Case Management system, SAP/Connections, and Payroll); answering calls, chats, or emails in an operations center environment.

• Develop a firm understanding of Dentsply Sirona businesses to include the company structure and culture
• Work with Employees, Human Resources, Hiring Managers, and Talent Acquisition to coordinate the new hire process
  • Coordinates background and drug screen for new hires
  • Provide front line customer service for candidates during background check and onboarding process
  • Collects, maintains, and organizes data specific to the new hire process
  • Analyzes data and identify trends related to the new hire processes and recommends improvements
• Supports Employees, Managers and Human Resources in the offboarding process
  • Provides documents and guidance to employees and managers regarding the offboarding process
  • Provides front line customer service for employees and managers during offboarding process
  • Processes offboarding tickets related to system access
• Supports Employees, Managers and Human Resources related to system inquiries related to policies, processes, benefits/leaves, payroll, LMS, HRIS, and other business/HR systems and processes at Dentsply Sirona
  • Coordinate new hire benefits enrollment/supports open enrollment
  • Coordinate Service Award program
  • Review integration reports and error reports related to payroll; tracks errors and audits data
  • Trouble shoots payroll system and HRIS issues and provides resolution. 
• Maintains data in HRIS system as the system of record as provided by Human Resources, Finance, Managers. 
  • Performs data imports
  • Trouble shoots issues and provides resolution
  • Supports total compensation, talent development, employee engagement processes.
• Works accurately and efficiently in a fast-paced help desk style environment
• Ensures the HR Portal Service que is maintained and up to date (telephone, e-mail, HRIS system)
• Communicates effectively with various outside vendors to ensure all processes are executed efficiently
• Creates and updates articles and presentations regarding company policies, benefits, and procedures
• Must successfully navigate the organization to resolve customer requests and refer customers to the appropriate internal or external resources
• Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy
• Maintains high level of confidentiality
• Collaborates with other HR team members to recommend process enhancements
• Processes required documents consistent with department SOPs
• Other duties as assigned

Experience:

Bachelor's degree preferred

2-3 Years of revelant work experience

Key skills, knowledge & capabilities:

• Demonstrated knowledge of Microsoft Office (PowerPoint, Excel, Word, and Outlook)
• Demonstrated knowledge of HRIS systems
• Demonstrated knowledge of applicant tracking system
• Strong ability to prioritize multiple responsibilities
• Ability to apply working knowledge of specified discipline to assignment
• Ability to gather information, organize and perform routine analysis
• Ability to effectively convey ideas through oral and written communications
• Strong detail orientation and organizational skills