Junior Customer Service Specialist / DS Core Specialist - German speaking

Requistion ID: 80134 

Join Our Team in Warsaw!
We’re hiring a passionate and motivated colleague to join us as:

Junior Customer Service Specialist / DS Core Specialist – German speaking / Warsaw, Poland

Temporary contract for 1 year, with a strong option for prolongation to a permanent contract

About the Role:

Become part of the Dentsply Sirona team, the world’s largest manufacturer of professional dental products and technologies!
As a Junior Customer Service Specialist, you’ll play a key role in supporting our customers and distributors, focusing especially on DS Core – our innovative cloud-based platform. This is an exciting opportunity to be at the forefront of digital transformation in the dental industry.

You will collaborate closely with various internal teams, ensuring excellent service, smooth order processing, and efficient coordination of shipments. You’ll be the bridge between our cutting-edge technology and customer satisfaction.

Your Key Responsibilities:

• Be the primary point of contact for customer and distributor inquiries, particularly related to DS Core (Dentsply Sirona’s Cloud platform).
• Manage and process customer orders accurately and efficiently.
• Coordinate key elements of the shipping and order fulfillment process.
• Maintain internal systems and ensure all data is up to date.
• Monitor shipment deliveries and provide proactive updates to customers.
• Prepare customer reports and documentation.
• Liaise with forwarding agents to ensure smooth dispatch and correct documentation.
• Collaborate with internal stakeholders (Factory, Warehouse, Finance) to manage shipping details, release instructions, and order priorities.
• Process invoices and raise purchase orders when necessary.
• Handle and resolve customer complaints in a timely and professional manner, escalating when required.
• Ensure compliance with company policies and regulatory guidelines.
• Support other tasks assigned by your supervisor, based on your skills and qualifications.

Your Profile:

• Fluent GERMAN & English (C1 level or higher) is a must – you'll use it daily in both written and spoken communication.
• Experience working with Microsoft Office and ERP systems ( SAP is a plus).
• Strong administrative skills and attention to detail – you’re organized and accurate.
• Experience in customer service, ideally in a supply chain/logistics environment.
• Excellent communication and interpersonal skills – you enjoy working with people and building relationships.
• A proactive team player with problem-solving abilities and commercial awareness.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Polish language skills are a plus (nice to have), but not required.

What We Offer:

• Work on the innovative DS Core platform – be part of Dentsply Sirona’s digital future!
• An international work environment with career growth opportunities.
• A dynamic, supportive, and result-oriented team culture.
• Competitive compensation and benefits.
• A chance to make an impact in a market-leading, globally recognized company.
• Opportunity to grow within the company after the initial contract period.

Please don’t forget to include the following GDPR consent in your resume:

"I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)."