Junior Customer Service Specialist (f/m)

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Date: May 8, 2026

Location: Warsaw, PL, 02-823

Company: Dentsply Sirona, Inc

 

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

 

Bringing out the best in people

 

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

 

Working at Dentsply Sirona you are able to:

 

Develop faster - with our commitment to the best professional development.

 

Perform better - as part of a high-performance, empowering culture.

 

Shape an industry - with a market leader that continues to drive innovation.

 

Make a difference -by helping improve oral health worldwide.  

 

 

Junior Customer Service Specialist (m/f) - Fixed-Term Contract – approx. 2 years

Location: Warsaw, Poland (office-based, 1 day home office per week)

For our Customer Service team, we are currently looking for a Junior Customer Service Specialist to join us on a fixed-term basis (approx. 2 years) as a replacement for an employee on leave. The position is office-based in Warsaw, with the possibility to work from home one day per week.

This role plays a key part in delivering high-quality service to our customers and distributors across the CEE region.

 

Your Responsibilities

  • Support the team in managing and coordinating customer and distributor inquiries
  • Process customer orders accurately and in a timely manner
  • Prepare and maintain customer order reports and related documentation
  • Track shipments and ensure timely delivery to distributors and direct customers
  • Handle customer complaints, ensuring timely resolution in line with internal SOPs
  • Escalate complaints where required, including cases with potential commercial or regulatory impact
  • Cooperate closely with internal stakeholders (logistics, warehouse, finance) on order and shipping topics
  • Process invoices and raise purchase orders where required
  • Ensure accurate data maintenance in internal systems
  • Comply with internal policies, procedures, and OSH rules
  • Perform additional tasks assigned by the supervisor in line with qualifications

 

Your Profile

  • Experience in customer service, administration, or a similar role
  • Administrative experience with a proven record of accurate data entry
  • Native-level Polish (written and spoken)
  • Very good English skills (written and spoken, minimum B2 level)
  • Good command of Microsoft Office; experience with ERP systems (SAP or Microsoft Dynamics AX) is an advantage
  • Strong communication and interpersonal skills
  • High attention to detail and strong organizational abilities
  • Customer-focused mindset and solution-oriented approach
  • Ability to work effectively in a team and manage priorities

 

What We Offer

  • Fixed-term employment contract (approx. 2 years)
  • Office-based role in Warsaw with 1 day home office per week
  • An international working environment with a supportive team
  • Valuable hands-on experience in customer service within a global organization
  • Opportunities for professional development through daily collaboration and learning
  • Competitive base salary starting at 78,000 PLN gross annually, with higher levels negotiable based on experience
  • Performance-related bonus program
  • Company laptop, mobile phone
  • Private medical care and life insurance
  • Additional paid leave and wellbeing-focused benefits
  • Meal, sport & culture allowances

If you are motivated, service-oriented, and enjoy working in a structured international environment, we look forward to receiving your application.

 

 

 

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.