Global Head of Service and Customer Experience

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Date: 23 Oct 2026

Location: Versailles, FR, 78000 Stonehouse, GB, GL10 3GB

Company: Dentsply Sirona, Inc

Requistion ID: 84440 
 

Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1,000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the worlds’ leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand. As a help to those with chronic or severe constipation Wellspect has developed what likely is the world’s most advanced irrigation system, Navina™, combining a high degree of user convenience, clinical effectiveness and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint.

 

The company, with headquarters in Mölndal, Sweden, is present in more than 30 countries, and part of Dentsply Sirona, the worlds´ largest manufacturer of professional dental technologies. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.wellspect.com and www.dentsplysirona.com for more information.

 

Global Head of Service & Customer Experience

Shape the future of healthcare beyond products

At Wellspect, we believe the next wave of growth will come not only from innovative products, but from the services, solutions and customer experiences that surround them.

We are looking for a strategic and entrepreneurial leader to transform Service & Customer Experience into a key driver of growth, differentiation and long-term customer value.

This is a unique opportunity to build and scale a global service business within a leading healthcare company. You will define the future vision, identify new growth opportunities, develop innovative service offerings and help accelerate the evolution from product-focused relationships to lifelong customer partnerships.

Working across markets and functions, you will shape how we engage customers, create value beyond the product, unlock recurring revenue opportunities and strengthen competitive advantage globally.

Working from Versailles, France or Stonehouse, Glo, UK

 

Why this role is exciting

  • Lead one of Wellspect's most important future growth platforms.
  • Build the strategy and roadmap for a global service business with significant untapped potential.
  • Transform customer insights into new services, solutions and business opportunities.
  • Influence commercial strategy, customer engagement and portfolio development on a global scale.
  • Partner with senior leaders across Marketing, Sales, Innovation and Market Organizations.
  • Drive meaningful impact for healthcare professionals, patients and customers worldwide.
  • Combine strategy, innovation, customer understanding and business building in a highly visible global leadership role.

Who will thrive in this role?

We are looking for someone who sees service not as support, but as a strategic business opportunity.

You are commercially minded, customer obsessed and energized by building something new. You enjoy connecting customer needs, market opportunities and business value, and can translate vision into action across a complex international organization.

You have experience shaping growth strategies, developing value propositions and leading cross-functional initiatives that deliver measurable business impact.

You will also have :

  • An academic background (M.Sc./B.Sc.) in Marketing, Product Management, Business economics, Health economy or equivalent relevant experience
  • At least 5 years of experience working in/with local or global marketing, product management and/or innovation processes and /or sales
  • Full command of the English language, both written and spoken.
  • Have multinational company experience preferably from medical device sector or pharmaceuticals

#wellspect

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Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.

Eligibility: All successful applicants must be eligible to work in the country the position is based.

Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to accommodationrequest@dentsplysirona.com.

Agencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.

Notice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.