Assistant(e) Service Clients (H/F) - CDD

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Date: 8 déc. 2025

Lieu: Versailles, FR, 78000

Entreprise: Dentsply Sirona, Inc

Requistion ID: 82072 
 

Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1 000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the worlds’ leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand. As a help to those with chronic or severe constipation Wellspect has developed what likely is the world’s most advanced irrigation system, Navina™, combining a high degree of user convenience, clinical effectiveness and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint. The company, with headquarters in Mölndal, Sweden, is present in more than 30 countries, and part of Dentsply Sirona, the worlds´ largest manufacturer of professional dental technologies. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.wellspect.com and www.dentsplysirona.com for more information.

 

 

En tant qu'Assistant(e) service clients, vous êtes le premier point de contact entre l’entreprise et nos clients. Vous jouez un rôle essentiel dans la satisfaction et la fidélisation, en répondant aux demandes, en apportant des solutions rapides et en assurant un suivi de qualité.

Ce poste est à pourvoir dans le cadre d'un CDD de 1 an.

 

Vos missions seront les suivantes  :

 

Créer et modifier les comptes clients

  • Créer les nouveaux clients
  • Modifier les coordonnées si besoin

 

Traitement de commande

  • Vérifier les comptes des clients avant saisie
  • Saisir et valider la commande (Revendeurs, Grossistes, Pharmacie, hôpitaux)
  • Saisir et valider les ordonnances (Patients)
  • Valider et appliquer les conditions commerciales
  • Répondre au client
  • Contrôle des commandes EDI

 

Gérer la commande

  • Modifier les adresses, dates dans l’ERP
  • Informer nos partenaires en cas de ruptures de stock

 

Suivre la livraison

  • Contacter l’entrepôt pour suivi de livraison en cas de problème
  • Avertir le client

 

Gérer les litiges (en interaction avec le service réclamations)

  • Gérer les appels des clients
  • Gérer les avis de passages des transporteurs
  • Gestion des retours de colis patients

 

Assister la force de vente

  • Répondre aux demandes des responsables de secteur (une 20e commerciaux)

 

Fidéliser les clients

  • Apporter des solutions personnalisées
  • Relancer les ordonnances arrivées à terme

 

Réaliser le suivi administratif

  • Edition des plannings de livraison
  • Mise à jour des documents administratifs (Sécurité Sociale, Mutuelle …)
  • Report du suivi d’activité patients dans Salesforce
  • Classer les doubles de contrat dans Salesforce

 

Profil :

 

  • Maitrise de la relation téléphonique
  • Maitrise des outils informatiques Outlook, Word, Excel, M3, SalesForce…)
  • Connaissance de la relation clients B to C
  • Anglais utile mais pas obligatoire

                                          

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.

   

For California (USA) Residents:

We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). 

 

The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity). 

 

For additional details and questions, contact us at careers@dentsplysirona.com