Region Business Manager, Technology

Region Business Manager

The Region Business Manager is responsible for achieving sales objectives through effective leadership within the assigned area. This role involves leading, coaching, and developing a cross-functional team to support Dentsply Sirona integrated offices, focusing on procedural efficiencies and integrated workflows. The manager must anticipate market trends, identify challenges, and develop business plans aligned with organizational goals.

Key Responsibilities:

Talent Management:

• Engage, retain, and develop top talent through coaching and professional development.
• Recruit diverse new talent and implement training plans.
• Lead the sales team, mentor on business processes, and address performance issues.
• Conduct performance reviews and set annual goals.

Regional Culture:

• Foster a high-performance culture of growth and accountability.
• Develop strong, collaborative relationships with team members.
• Inspire the team with enthusiasm and a positive attitude.
• Promote a team-oriented environment and support market presence.

Business Planning:

• Analyze data to understand customer needs and market trends.
• Create revenue budgets and develop strategies and tactics.
• Establish performance metrics and communicate progress.
• Collaborate with the sales director to identify and develop Key Opinion Leaders (KOLs).
• Organize regional events and engage with customers and distribution teams.

Customer Relationships:

• Conduct quarterly business reviews and meetings with key customers.
• Develop partnerships with distributor and direct customers.
• Handle sales escalations and personnel conflicts.
• Assess and improve distributor locations and implement successful strategies.

Administrative Duties:

• Manage and prioritize information and tasks.
• Oversee annual expense budgets.

Communication:

• Communicate company culture and initiatives effectively.
• Listen actively and provide effective responses.
• Develop presentation materials and build positive business relationships.
• Actively engage with appropriate merchandising, marketing, and other internal employees relevant to business
• Must display interpersonal skills and ability to interact with customers, employees and others in a professional and tactful manner
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
• Address customer complaints in an appropriate and professional manner.  Escalating concerns as required by current processes.

Miscellaneous

• Performs other duties as assigned or as may be necessary

Education/Years of Experience

• Requires a bachelor’s degree and 5-7 years of relevant work experience, or a master’s degree plus 4 years of experience, or an equivalent combination of training and experience
• Proven track record of leading teams to success
• 3 or more years of prior sales management experience
• Experience in resolving conflict and problem solving

Certifications/Licensing:

• Valid driver’s license is required

Key Required Skills, Knowledge and Capabilities:

• Ability and willingness to travel 25 to 50% of the time depending on the role
• Lives within assigned area, with strong working knowledge of the same
• Required to complete corporate and divisional sales and sales leadership training
• Capable of working independently
• Prior leadership, mentoring, coaching, and recruiting experience
• Demonstrated ability to deal effectively with customers
• Must display interpersonal skills and ability to interact with customers, employees and others in a professional and tactful manner.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Sales Force CRM knowledge preferred but not required
• Ability to operate a motor vehicle daily up to 8 hours or more per day
• Proficiency in Microsoft 365 applications.