Clinical TeleHealth Specialist, Wellspect

Job Summary:

The Clinical TeleHealth Specialist is responsible for providing Wellspect product education and clinical support to direct and indirect Wellspect users along with supportive educational material for a smooth start and/or continuous success using Wellspect products as prescribed by their provider, reporting any clinical concerns back to their provider as necessary.

This position has a direct emphasis on the interface between Wellspect end users, healthcare professionals, prescribing accounts, and DME partners. This is a highly impactful position for the company that will afford the opportunity to make a significant impact on end users’ lives.  There is significant amount of clinical education that will be required for end users, HCP (customer/account) level and company level. Importantly, this individual will have the opportunity to be associated with a company that provides high quality products and services that make a real difference in peoples’ lives. 

The successful candidate will ideally have clinical experience including urology, urogynecology, gastroenterology, colorectal surgery, SCI rehab, or Spina Bifida and, possess strong clinical knowledge and judgment and excellent communication skills.

Key Responsibilities:

• Provides clinical and product education to Wellspect product users, healthcare professionals, DME partners, and Wellspect U.S. team
• Provides timely initial contact, follow up and return calls, emails, and product and therapy trainings to Wellspect users, HCPs, and Wellspect colleagues per clinical team protocols and expectations
• Collaborates with Wellspect clinical team and cross functional departments to provide superior customer experience and achieve Wellspect organizational goals
• Works closely with the Clinical Specialist Manager to refine, develop, and implement clinical telehealth processes and efficiencies
• Completes product complaints in accordance with the company’s complaint handling process.
• Notifies sales and clinical team about new Wellspect leads to facilitate Wellspect product prescription.
• Provides ideas, input, and guidance on marketing materials for end users

• Ensures full compliance to T&E policy including Open Payments/State reporting
• Attends national and local exhibitions/congresses for end users and healthcare professionals as necessary
• Produce timely reports on Wellspect user follow up, performance, activity, and in follow up to events
• Demonstrates positive role model behaviors in line with company values and vision
• Performs other duties as assigned or as needed

Education:

• BS degree in science major or Nursing

Certification/Licensing:

• Registered Nurse

Years and Type of Experience:

• 3-5 years of clinical nursing experience
• Urology, Urogynecology, GI, Colorectal surgery, SCI Rehab, and/or Spina Bifida experience preferred
• Leadership experience as Charge Nurse, Clinical Educator, Preceptor, etc. preferred
• Travel for in-services, meetings, and tradeshows as necessary
• Valid driver license and ability to operate a motor vehicle for up to 8 hours per day

Required Computer Skills:

• Proficient in Microsoft Office Products
• Internet and Email Applications
• CRM Systems/Order Processing
• Strong telephone etiquette skills required

Key Required Skills, Knowledge, and Capabilities:

• Strong clinical knowledge base with emphasis on urinary and GI system
• Exceptional interpersonal skills
• Experienced clinical assessment and judgement skills
• Exceptional problem solving and analytical thinking skills
• Strong ability to work independently and collaboratively with clinical team to achieve shared goals, maximize efficiencies, and provide best in class customer care experience
• Ability to multi-task and make independent decisions while working in a fast-paced environment with multiple and changing priorities
• Strong teamwork, flexibility in adjusting to change and ability to multi-task
• Ability to prioritize workload and complete work per clinical protocols and expectations.
• Ability to travel up to 25% regionally and nationally as required

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