Clinical Affairs Education Manager, Orthodontics

Date: Jun 18, 2024

Location: USA Home Office, --, US, NA

Company: Dentsply Sirona, Inc

 

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

 

Bringing out the best in people

 

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

 

Working at Dentsply Sirona you are able to:

 

Develop faster - with our commitment to the best professional development.

 

Perform better - as part of a high-performance, empowering culture.

 

Shape an industry - with a market leader that continues to drive innovation.

 

Make a difference -by helping improve oral health worldwide.  

 

 

Position Summary:

This position will create and assist in the development of educational content and programs to provide an optimal customer learning experience. This individual will assist in the prioritization and development of the educational roadmap for customers across all the product platforms. Candidate will often fill the role of train-the-trainer, delivering operational support for optimal customer onboarding and product training to our external customers. Candidate will be responsible for supporting and developing educational content for the external customer related to onboarding & increased product utilization. This person must be customer-centric and a self-starter with a proven ability to execute and work independently. Additionally, this position will collaborate with sales, sales training, marketing, R&D, operations, and the customer care teams globally to provide overall educational support to serve the SureSmile customers.  A high level of competency of the SureSmile software navigation, functionality, clinical applications, software toolsets, practice integration, features and updates as implemented is imperative. 

 

Key Responsibilities:

  • Develops training courses related to SureSmile technology/products for external customer for primary use on SureSmile with ability to be utilized across all SureSmile customer delivery vehicles
  • Identify appropriate educational content for beginner, novice, intermediate, and advanced SureSmile customers. 
  • Assist in the development, update, document control, and derived digital content from source documents to produce training materials that adapt to each audience, are easy to understand, and ultimately drive exceptional customer onboarding towards utilization growth and superior patient outcomes
  • Facilitate product training when necessary for internal audiences
  • Support sales and marketing teams to gather VOC for product improvements and enhancements
  • Assist with webinar trainings for local, regional, division, and global learners
  • Support customer care and clinical specialist teams as needed
  • Develop, refine, and launch educational pathways to support customer onboarding & education as needed
  • Support team as software SME (subject matter expert) in the development of educational courses 
  • Support sales meetings and regional customer events such as DSW & SureSmile User Conferences/symposiums as a SureSmile product and clinical SME
  • Identify continuing education content and programs to support customer adoption and improved clinical outcomes
  • Collaborate with product managers in other DS product groups for digital integration solutions and procedural, clinical, and internal training collateral
  • Contribute to content creation for on-demand, instructor-led, classroom, virtual, and digital learning solutions
  • Review and report on program KPIs, including course evaluations, engagement and retention scores, training hours, and any CE hours delivered or supported
  • Agility and problem solving to support internal and external demands among rapidly shifting priorities, product updates, and customer needs
  • Leverage best practices, keeping in mind industry and customer trends
  • Implement test and learn methodologies to continuously improve customer journeys and experiences
  • Partner with regional stakeholders to develop, build, and manage successful marketing programs that ladder to business objectives and drive demand
  • Take charge of developing and executing our Global University Initiative, which aims to integrate SureSmile technology and methodologies into academic curriculums.
  • Act as the primary liaison between the company and KOLs engaged in clinical trials and studies involving SureSmile products.
  • Spearhead the development and execution of a specialist strategy focused on engaging with orthodontists and other dental specialists.
  • Develop specialized programs and initiatives that cater specifically to the needs and interests of orthodontists, leveraging SureSmile technology to address unique clinical challenges.
  • TRAVEL  - UP TO 30%

 

Key required skills, knowledge & capabilities:

  • Bachelor of Science or equivalent degree is required, advanced degree in dentistry/orthodontics is preferred
  • Dental experience and education is required
  • Background and working knowledge of orthodontics; able to interact with doctors using medical terminology and reference & competitive product knowledge.
  • High level of competency in SureSmile or other orthodontic based software
  • Results-driven, customer-centric focus with a high sense of accountability
  • Strategic, analytical, innovative, solution-minded approach to solving complex business problems through technology and experiences
  • An active listener able to turn suggestions into actionable advice and implement changes.
  • Ability to operate independently and operate effectively with broad scope and competing priorities
  • Understand customer mindset and barriers to conversion, adoption, and utilization, a customer-centric mindset
  • Strong written and verbal communication skills
  • Strategically minded with the ability to prioritize
  • Self-starter who needs minimal supervision

 

Key Behaviors Critical for Success in this Role:

  • Must have a high level of competency in the SureSmile software
  • Must be a creative problem solver who thrives on a fast- paced team.
  • Must have an understanding of the educational needs of a SureSmile customer & a desire to work hard to identify, develop, & launch value added services to position the customer & company for success. 

 

 

 

 

 

 

 

#LI-AG2

 

 

 

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.

 

For California Residents:

 

We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). 

 

The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity). 

 

For additional details and questions, contact us at careers@dentsplysirona.com