Sr. Commercial Process Lead, Costa Rica

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Date: Oct 30, 2026

Location: CR

Company: Dentsply Sirona, Inc

Requistion ID: 84492 
 

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.

 

Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products.

 

We are looking for an experienced and talented senior sales and delivery transformation leader responsible for driving SAP S/4HANA Order to Cash (OTC) strategy, overseeing solution architecture, team building, and stakeholder alignment across global commercial organizations. This role combines deep functional expertise with strong people leadership, owning both successful program outcomes and the growth, engagement, and capability development of managers, consultants, and future leaders.

The Senior Manager provides functional leadership across Sales and Delivery (SD) and OTC, manages cross‑functional delivery teams, and ensures alignment with accounting standards, regulatory requirements, and enterprise ERP strategy, ensuring a strong, scalable SAP OTC organization.

 

Key Responsibilities:

  • Lead the SD portions of large‑scale SAP S/4HANA implementations, migrations, and global rollouts, ensuring alignment with enterprise ERP strategy and finance transformation objectives.
  • Own SAP OTC solution architecture and design, balancing standardization, scalability, and business value.
  • Act as the global process owner for OTC, covering order management, pricing, shipping, billing, and revenue handoff
  • Define and maintain global OTC process standards, templates, and governance models
  • Oversee all the S/4 process leads across OTC as they support the business in design, test, and implementation of standard processes globally
  • Provide senior oversight across SAP SD configuration areas including pricing, order management, delivery, billing, and ATP
  • Lead end‑to‑end OTC process design across Record‑to‑Report (R2R), Procure‑to‑Pay (P2P), and EWM/TM
  • Champion adoption of S/4HANA innovations such as Fiori apps, advanced ATP, and simplified data models, and real‑time analytics.
  • Act as a trusted advisor to Sales and Operations leadership on process and system strategy
  • Translate business, regulatory, and commercial requirements into scalable SAP OTC solutions.
  • Support roadmap discussions, investment cases, and proposal or business‑case development
  • Build and scale high‑performing, diverse SAP OTC teams, ensuring the right mix of skills across functional, technical, and leadership capabilities.
  • Provide regular coaching, feedback, and mentorship, developing future leaders and succession pipelines within the SAP OTC organization.
  • Set clear expectations, goals, and development plans for team members, aligned to enterprise ERP priorities and delivery standards.
  • Foster a culture of accountability, collaboration, inclusion, and continuous learning across the team.
  • Align with Corporate and Local Business leads to understand upcoming / ongoing initiatives and projects striving for consolidation and harmonization of business processes
  • Additional responsibilities as assigned

 

Qualifications:

Education:

  • Bachelor’s degree in Business, Supply Chain, Finance, or Information Systems

Years and Type of Experience:

  • 10+ years of SAP SD / OTC experience, including SAP S/4HANA implementations or migrations.
  • Deep expertise in SAP S/4HANA Sales & Distribution and Order‑to‑Cash processes.
  • Strong understanding of SD–FI integration, including billing and revenue flows.
  • Proven experience leading large, complex ERP transformation programs and other financial initiatives.
  • Operational expertise or a background in operational department at supervisor level.

 Key Skills, Knowledge & Capabilities:

  • English - Advanced (C1)
  • Able to communicate complex topics clearly to both technical and non‑technical audiences.
  • Softer skills that will ensure a successful application for S/4 role would be an enthusiastic and determined attitude together with a structured approach.
  • Experience with FSCM Credit Management or complex pricing models.
  • Experience in manufacturing, life sciences, or global distribution environments
  • Strong executive communication, presentation, and stakeholder management skills
  • Challenges others to develop as leaders while serving as a role model and mentor.
  • Manages the development of team by ensuring, when possible, that project tasks are in line with each innovator's career interests.
  • Identifies opportunities for improvement and makes constructive suggestions for change.
  • Manages the process of innovative change effectively.
  • Anticipated travel of 20-30% in normal circumstances.

 

 

Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.

Eligibility: All successful applicants must be eligible to work in the country the position is based.

Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to accommodationrequest@dentsplysirona.com.

Agencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.

Notice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.