Customer Service Specialist

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Date: Dec 8, 2025

Location: Seoul, KR, 05836

Company: Dentsply Sirona, Inc

 

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

 

Bringing out the best in people

 

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

 

Working at Dentsply Sirona you are able to:

 

Develop faster - with our commitment to the best professional development.

 

Perform better - as part of a high-performance, empowering culture.

 

Shape an industry - with a market leader that continues to drive innovation.

 

Make a difference -by helping improve oral health worldwide.  

 

 

SUMMARY OF POSITION:
  • Customer Service는 고객 서비스에 필요한 전반적인 업무와 회사의 영업 목표 달성을 위한 비즈니스 활동을 지원합니다.

DUTIES & RESPONSIBILITIES:

 

•  전화, 이메일, 채팅 등의 채널을 통해 접수된 고객 문의 응대

    Responding to customer inquiries received via telephone, e-mail, chat, etc

•            고객 주문 및 배송 관리(장비, 소모품, 웹샵)

Customer ordering and delivery management (Equipment, consumable, web shop)

•  제품 입고 스케쥴, 재고 수준 및 청구 대금 모니터링

Shipments schedule, Stock level & Billing monitoring

•  시스템에 신규 고객 생성

Create new customers on the system

•  계약서 및 견적서 발행

Issuance of Contract & Quotation

•  거래명세서 및 전자세금계산서 발행 지원

Support for issuance of transaction statements and e-tax invoice

•            CRM 관리  및 UDI 이슈 지원

CRM management & UDI issue Support

•  대리점 요청사항 지원

Support for agency requests

•  글로벌 CS 팀과의 커뮤니케이션

             Communication with global business CS team

 

KNOWLEDGE, SKILLS & EXPERIENCE:

  • ERP 시스템에 대한 지식 및 경험 보유
  • 영어 메일링 및 소통 가능
  • 엑셀 상급자
  • 온라인 비즈니스 CS 3-5년 경력자 우대

 

COMPETENCIES:
  • 변화하는 환경에 빠른 적응 능력
  • 고객 중심의 사고방식
  • 세일즈 프로세스의 이해
  • 독립적인 업무 수행
  • 멀티태스킹 능력
  • 뛰어난 커뮤니케이션 스킬
  • 문제 해결능력

 

 

 

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.