Service Engineer - Malaysia

Date: Jul 10, 2024

Location: Selangor, MY, NA

Company: Dentsply Sirona, Inc

 

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

 

Bringing out the best in people

 

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

 

Working at Dentsply Sirona you are able to:

 

Develop faster - with our commitment to the best professional development.

 

Perform better - as part of a high-performance, empowering culture.

 

Shape an industry - with a market leader that continues to drive innovation.

 

Make a difference -by helping improve oral health worldwide.  

 

 

SUMMARY OF POSITION:

Technical Service responsible for providing Professional technical support and training to internal and external customers, continuous equip with updated and in-depth technical and market knowledge to support company sales and marketing strategies.

 

The position is expected to develop, deliver, and maintain technical curriculum and hands-on workshops to ensure appropriate levels of technical and product knowledge in the organization and also to ensure the external customer on the proper user of dental materials of Prosthetic Strategic Business Unit.

 

Besides performing product demonstration, on-site trouble shooting service and technical training courses, the position is also expected to actively interact with technicians in the market to equip latest technical and market knowledge, provide advice on product positioning to sales & marketing team, build and maintain positive relationships with KOLs and perform local competitors’ product analysis.

 

 

DUTIES & RESPONSIBILITIES:

Technical Support to External Customers

  • Handle technical enquiries and provide professional technical advice to customers on product handling and recommendation.
  • Deliver product demonstration and on-site trouble shooting to customers to support sales.
  • Develop, deliver, and maintain technical curriculum and hands-on workshops to ensure the external customer on the proper user and good performance of dental materials of Prosthetic Strategic Business Unit.
  • Assess, evaluate, and upgrade the skill set of local technicians in using our products with appropriate training programs.
  • Collect regular customer feedback on their technical requests from ongoing customer visits.
  • Monitor product performance in the field from technical and quality perspective and assist technically on the management of local studies, trials, etc.
  • Validate customer complaints by testing the product samples with suspected problems and achieve solution.

 

Sales & Marketing Support

  • Develop product and technical training program for existing internal sales, marketing, technical team and new hires.
  • Support trade shows and provide on-site product demonstration. Manage technical programs and events to support the sales and marketing goals.
  • Conduct planned customer visits in support sales and promotional initiatives.
  • Work with sales and marketing teams to identify and cultivate local KOLs to support and promote products.
  • Build and maintain the positive relationship with KOLs, key accounts, technical training schools and universities by exchanging the latest industry knowledge and offering technical advice.
  • Actively interact with technicians in the market, to ensure updated and in-depth technical and market knowledge and share with marketing team.
  • Provide technical advice, review technical aspects of proposals, conduct testing and monitor feedback of existing and new launched products.
  • Review and assure the scientific quality of promotional materials and ensure the applicable legislation is observed.
  • Perform local competitors’ product analysis.
  • Provide advice on optimum product positioning in the local market.
  • Arranged required dental training materials, support maintenance and housekeeping of laboratory, equipment, and training materials of training centre to fulfil the compliance to standard laboratory safety standards and internal quality.

 

 

KNOWLEDGE , SKILLS & EXPERIENCE:

 

Education

College’s degree in relevant discipline or above.

 

Experience

At least 3 years relevant working experience of maintenance.

Relevant working experience and IT knowledge will be in advantage.

 

Specific Knowledge /skills

Excellent customer service ethics and technical service orientation.

Good interpersonal skills and team spirit, and a strong sense of responsibility.

Good command of English, both in reading and speaking.

Good command of office software and relevant operational system.

 

 

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.