Customer Service Specialist

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Date: Sep 30, 2025

Location: Rome, IT, 00185

Company: Dentsply Sirona, Inc

Requistion ID: 81520 
 

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

 

Bringing out the best in people

 

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

 

Working at Dentsply Sirona you are able to:

 

Develop faster - with our commitment to the best professional development.

 

Perform better - as part of a high-performance, empowering culture.

 

Shape an industry - with a market leader that continues to drive innovation.

 

Make a difference -by helping improve oral health worldwide.  

 

 

Dentsply Sirona is looking, for its Rome office, for a:

Customer Service Specialist

The selected candidates will join our Customer Service Team, a strategic department that supports both end customers and the Sales Teams. The team serves as a daily point of reference for all operational activities related to order management, customer master data, and after-sales service, directly contributing to customer satisfaction and process efficiency.

This is a dynamic, hands-on role that requires attention to detail, problem-solving skills, and a collaborative spirit. On a daily basis, you will work closely with the Sales, Credit, Supply Chain, and Marketing departments to ensure smooth operations and an outstanding Customer Experience.

In practice, you will provide support to customers and Sales Teams through various channels (Phone, Email, SFDC, and MS Teams), following the entire order cycle: from customer account creation requests, to order entry/monitoring, up to after-sales support

 

Responsibilities

The main responsibilities of this role include, but are not limited to:

  • Provide daily support to customers and Sales Teams via email, phone, and company platforms (SalesForce.com, MS Teams)
  • Prepare commercial offers in collaboration with the Sales Manager
  • Enter and monitor orders in the ERP system (Dynamics AX), ensuring compliance with internal procedures
  • Assist customers and Sales Teams to ensure order processing in line with procedures and back-office processes
  • Manage, monitor, and verify the status of orders and shipments through company tools (Dynamics AX, Movex, Courier websites, Webshop, etc.) and in collaboration with the Supply Chain, with the aim of improving customer satisfaction
  • Handle requests from customers or Sales Teams regarding product availability, pricing, promotions, order status, invoicing, etc.
  • Identify, assess, and understand customer needs, collecting clear and complete information to provide timely, accurate, and effective support aimed at customer satisfaction
  • Collaborate with various company departments (Sales, Supply Chain, Credit, Tech Service, Marketing) to resolve issues and enhance the Customer Experience
  • Manage interactions with customers and the sales network through case management in SalesForce.com

Requirements

  • Excellent communication skills
  • Strong listening abilities and problem-solving orientation
  • Flexibility and ability to work effectively as part of a team in dynamic environments
  • Previous experience in customer service or customer care roles is considered a plus

What we offer

Fixed-term contract, health and accident insurance, and meal vouchers.

Location: Rome

 

Please remove from your CV any information regarding gender, marital status, caregiving responsibilities, or any other personal details not relevant to the selection process.



 

 

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.