Service Technician - Brisbane, Australia

Requistion ID: 81868 

Are you a skilled licensed electrician searching for an exciting career within the dental / healthcare industry? 

This is a fantastic full-time permanent opportunity for an energetic Service Technician to be a part of the world’s largest manufacturer of professional dental products and technologies with a reputation for premium quality. 

Our brands have empowered dental professionals to provide better, safer and faster dental care for over 100 years. Everything we do is about helping them deliver the best possible dental care, for the benefit of their patients and practice. We are now seeking someone with a positive, friendly attitude, excellent communication skills, and a commitment to building and maintaining strong client relationships. Our company takes pride in delivering expert customer service, and your ability to excel in this area will be valued. Essential computer literacy skills, an understanding of how to comply with service standards and a strong fault-finding ability will empower you to thrive in this role.

When you join us, you'll become part of a passionate and like-minded team, dedicated to supporting your growth and development. Here's what we offer to our valued team members:

• Flexible work arrangements

• Fully equipped, maintained company vehicle

• Benefit from an industry leading renumeration package that recognizes your unique skills and experience

• Become a part of our inclusive company culture and enjoy working within a positive team 

• To assist you in servicing our state-of-the-art dental equipment, you'll be equipped with a laptop, mobile phone, job-specific test equipment, and all necessary work uniforms

• Reliable and consistent work schedule including the opportunity to take on regional work

• Ongoing Professional Development and Training

• Opportunities to travel to throughout South East QLD metro areas, as well as regional & North QLD

THE ROLE
Reporting to the Service Manager and based in Brisbane, this role forms part of our technical service team providing high level services, both in-house and on-site throughout Brisbane and Queensland to our internal and external customers that includes installation, calibration, preventive maintenance and repair of dental equipment.

Primary Objectives

Working both individually and as part of team, undertake technical service and support of the Company’s products.

Positively influence customer satisfaction by providing timely and proficient technical service and advice, for internal and external customers.

Positively influence the financial goals of the Company through cost and inventory control, accurate and timely invoicing and the promotion of the Company’s products and services.

Specific Responsibilities 

Installation, calibration, maintenance and repair of equipment sold and serviced by the Company.

Provide technical advice and support to the sales team.

Ensure that all contact with customers, whether internal or external, is of a high standard

Attend calls as scheduled by the Technical Service Support Coordinators.

Promote the Company’s service offers to customers, including calling to inform customers of the benefits of, and scheduling PM services.

Care and maintenance of all tools, parts, equipment supplied by the Company in accordance with the Company procedures and policies.

Care and maintenance for the Company vehicle in accordance with the Company vehicle policy.  Vehicles must be cleaned regularly in order to maintain a professional appearance. Vehicles must be serviced as per the manufacturer’s recommendations.

Ensure every work area is kept clean and tidy and in accordance with quality control procedures.

Complete reports on the PDA system in a timely manner for all service and support activities.

Provide feedback to the Technical Service Manager/State Manager about issues that have an impact on technical service. 

Adhere to all health and safety procedures and policies to ensure a safe working environment

Proactively identify and report safety and health risks to ensure continuous improvement of occupational health and safety practices

Wear all personal protective equipment as required

Maintain awareness and understanding of internal safety procedures and adhere to these at all times

Experience and Qualifications

• Degree or certification in Electrical, Electronics, Electromechanics, or Appliance Repair

• Electrical License (Full or Restricted) – advantageous but not essential

• Radiation Safety License – advantageous but not essential

• Experience in Dental Equipment servicing

• Ability to qualify for a Restricted Electrical License – support provided

• Strong background in troubleshooting and maintenance

• Valid driver’s license

• Unrestricted working rights in Australia

• Comfortable working in a physically demanding role

Skills

• Exceptional attention to detail

• Strong written and verbal communication skills

• Advanced computer proficiency, including MS Office Suite: Excel, Word, PowerPoint, and Access

• Strong interpersonal skills and ability to adapt to a dynamic, changing environment

• Team player with a willingness to contribute to shared goals

• Excellent organisational and time management skills

• Practical trade/tool skills or hobbies relevant to the role

• Ability to prioritise conflicting workloads and effectively multitask

• Capable of managing projects through to completion

Apply now and embark on a journey that will lead to personal and professional growth whilst knowing you are making a meaningful impact within the healthcare sector.

Our Service Technicians are working in Dental practices across the region installing, repairing and maintaining medical equipment and providing expert advice and service to our clients. This is a great industry to work in with a wide variety of technology and brands. You’ll be part of an experienced team working alongside a dedicated team of Sales Specialists in a supportive environment.