Software Support Specialist

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Date: 2 Dec 2025

Location: Mount Waverley, VIC, AU, 3149

Company: Dentsply Sirona, Inc

Requistion ID: 81961 

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

 

Bringing out the best in people

 

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

 

Working at Dentsply Sirona you are able to:

 

Develop faster - with our commitment to the best professional development.

 

Perform better - as part of a high-performance, empowering culture.

 

Shape an industry - with a market leader that continues to drive innovation.

 

Make a difference -by helping improve oral health worldwide.  

 

 

Software Support Specialist – Dental Technology | Dentsply Sirona

Full-time • Permanent • Join the global leader in dental solutions

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, empowering dental professionals to provide better, safer, and faster care. We are seeking a Software Support Specialist to join our growing Software Support team and play a crucial role in supporting our clients across Australia/New Zealand.

About the Role

As a Software Support Specialist, you will be the first point of contact for our customers, responding to inbound software-related enquiries for dental equipment. You will troubleshoot issues over the phone, provide remote IT support, and follow up with customers to ensure full resolution and satisfaction.

This role is essential in ensuring dental practices experience seamless operation of our equipment and software platforms, while representing Dentsply Sirona with professionalism and exceptional customer service.

What You’ll Be Doing

  • Provide phone-based IT support and technical advice for our dental equipment software

  • Remotely connect to customer platforms to troubleshoot in real time

  • Perform software installations, pre-installs, diagnostics, repairs and migrations

  • Log, escalate and manage help desk tickets in line with SLAs

  • Work collaboratively with the broader Software Support team and cross-functional stakeholders

  • Maintain current knowledge of systems, products and procedures through self-driven learning

  • Follow all organisational health & safety procedures and promote safe working practices

What You’ll Bring

✔ Experience installing and supporting software applications
✔ Understanding of PC firewalls, LANs and SQL
✔ Level 1 Help Desk experience – minimum 6 months
✔ Strong customer service mindset and professional phone manner
✔ Proven ability to work across multiple clients and manage competing priorities
✔ Excellent communication skills (written and verbal)
✔ Advanced computer skills – MS Office proficiency

Highly regarded (not essential):

  • Dental industry knowledge

  • Experience with Sidexis software

  • Tertiary qualification in IT or related field

Who You Are

  • Detail oriented with strong problem-solving skills

  • Able to work independently while contributing to team success

  • Calm, professional, and mature in judgment

  • Motivated, organised and able to multitask in a fast-paced environment

Why Join Dentsply Sirona

  • We are a Great Place to Work (GPTW) certified employer, recognised for our outstanding culture and people experience

  • Opportunity to grow and develop your technical career with global training resources and learning pathways

  • Work with purpose and impact – supporting technology that helps dental professionals deliver better patient care

Apply Today

If you’re passionate about IT support and excited about working with cutting-edge dental technology, we’d love to hear from you.

Click Apply Now and take the next step in your career with Dentsply Sirona.

 

 

Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.

We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.

We look forward to receiving your application.

For more information about Dentsply Sirona, please go to www.dentsplysirona.com

Please note Dentsply Sirona operates a direct sourcing model so please no agency introductions.