CAD/CAM and Digital Impression Specialist

1.    Position Overview
This role is part of a regional sales team. Other sales roles in the team could include Equipment Specialist, Implantology Specialist, Essential Dental Specialist, SureSmile Specialist. This role promotes and sells Dentsply Sirona CAD/CAM and Digital Impression equipment within a specific, geographical territory, increasing market share and penetration, whilst maintaining favorable client relations. 
2.    Primary Objectives
    Deliver the Company’s customer-value-proposition by providing timely and expert customer advice and efficient after-sales support.
    Efficiently project-manage the sales, delivery and installation process, in conjunction with your technical service and sales administration colleagues.
    Profitably achieve your sales budget and ensure prompt customer payment.
    Support the Company’s customer-satisfaction goals.
    Maintain a broad Company perspective by providing sales leads to your colleagues
3.    Specific Accountabilities
    Develop a written plan to meet your annual sales budget
    Carry out formal presentations of products, attend exhibitions and help organize branch-based promotional events
    Develop and manage a program of visits to all major potential buyers, determine their needs and demonstrate products; including technical descriptions and their application
    Maintain the Company’s ‘Customer Relationship Management’ (CRM) system
    Work cooperatively with your local service providers (internal and external)
    Constantly develop and update your knowledge of the Company’s and competitors' products and communicate with other sales and marketing personnel to work out the best methods of promoting products 
    Quote and negotiate prices, prepare contracts and record orders 
    Report on sales and provide feedback on the marketing of new or established products 
    Keep customers informed of new product developments and innovation opportunities 
    Develop tender proposals 
    Project-manage the sourcing and delivery of products to the customer 
    Provide after-sales support, such as applications and maintenance training
    Participate in product development, marketing and client education activities, as necessary
    Participate in the Company’s performance review process

Knowledge
    Ensure ongoing currency of functional and technical knowledge via self-directed learning and proactive involvement in training and personal research
    Ensure ongoing currency of systems and procedures via self-directed learning and proactive involvement in training as required

Teamwork
    Work as part of a team, providing back up and support and sharing responsibility for completion of tasks as required

Health and Safety
    Adhere to all health and safety procedures and policies to ensure a safe working environment
    Proactively identify and report safety and health risks to ensure continuous improvement of occupational health and safety practices
    Wear all personal protective equipment as required
    Maintain awareness and understanding of internal safety procedures and adhere to these at all times
    Proactively report and manage safety issues
4.    Position Dimensions 
Number of positions reporting to this position is varied dependent on size and complexity of the region

    Number of direct reports; Nil
    Number of matrix reports; Nil
5.    Decision Making Authority
    Reviewing policies and procedures and making recommendations as required
    Approval as per Finance authority matrix
6.    Relationships 
    CTS Team Leader
    Sales Manager
    Sales team members
    Product Managers
    Customer Support Administrators
    Service Technicians/Engineers
    Technical/Software Support
    Customers
7.    Experience and Qualifications 
    Relevant degree or certificate preferred
    Demonstrated experience in a similar role
    Formal Sales training (desirable)
    Knowledge of the dental / healthcare markets (desirable).
8.    Skills
    Solid understanding of the Sales Process
    High levels of personal drive and motivation
    Maturity of judgement and discretion
    Capacity to operate independently
    Excellent written and verbal communication skills
    Strong interpersonal skills with a demonstratable ability to work within a changing environment
    Ability to prioritise conflicting workloads and multitask
    Leads by example and acts as a role model to the broader team, consistently demonstrating Company Values and standards and striving for continuous personal and professional development
    Intermediate to Advance level computer skills with proficiency in MS Office Suite, Excel, Word, PPT