Technical Support Specialist - Lithuania, Latvia, Estonia

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Date: Jan 16, 2025

Location: Lithuania Home Office, LT, NA

Company: Dentsply Sirona, Inc

 

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

 

Bringing out the best in people

 

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

 

Working at Dentsply Sirona you are able to:

 

Develop faster - with our commitment to the best professional development.

 

Perform better - as part of a high-performance, empowering culture.

 

Shape an industry - with a market leader that continues to drive innovation.

 

Make a difference -by helping improve oral health worldwide.  

 

 

Technical Support Specialist - Lithuania, Latvia, Estonia

 

This is a highly technical position ideal for engineers and technically proficient individuals. The Technical Support Specialist provides both on-site and remote technical support to customers and dealers to resolve software (SW) and hardware (HW) issues related to the company’s digital equipment portfolio, including CADCAM, CBCT, and Treatment Center systems. This role involves traveling to customer locations in Latvia, Lithuania, and Estonia to fix devices, assist dealers, and deliver hands-on technical support. It is critical for problem-solving when customers are stuck and require expert support to continue operations. Candidates must be based in one of these three countries.

 

Ideal Candidate Profile:

  • Engineers or technical professionals who enjoy troubleshooting and problem-solving.
  • Individuals with a background in both hardware and software systems.
  • Strong communicators with experience supporting customers and dealers.
  • Self-motivated and capable of working autonomously while collaborating with teams when needed.

 

Your responsibilities:

  • Serve as the first point of contact for remote technical support.
  • Diagnose issues by collecting customer descriptions and identifying faulty components.
  • Troubleshoot technical problems using analytical methods (e.g., error trees).
  • Provide step-by-step solutions or escalate to relevant teams (local technical teams, dealer partners, or headquarters).
  • Offer installation feasibility assessments and technical consultations.
  • Document all customer interactions and solutions in internal systems (Siroforce)
  • Maintain and update a technical information library for continuous improvement.
  • Guide customers or dealers in ordering spare parts.
  • Promote educational resources and product information.
  • Report sales opportunities to the appropriate teams.

 

Your profile:

  • Education: Degree or apprenticeship as a Dental Technician, Field Engineer, or related field.
  • Experience:
    • Several years in customer-facing technical support or call centers.
    • Hands-on experience with digital equipment and CADCAM technologies preferred.
    • Familiarity with clinical workflows and customer service environments.
  • Technical Knowledge:
    • Proficiency in Microsoft Office (Word, Excel, PowerPoint).
    • Experience with CRM systems and remote PC support tools (e.g., TeamViewer).
    • Ability to analyze and resolve technical issues effectively.
  • Languages: Excellent command of local language; English proficiency preferred.
  • Key Traits: Problem-solver, calm under pressure, structured thinker, and independent worker.

 

Our offer:

  • An entrepreneurial work environment that encourages creativity and innovative ideas
  • The opportunity to further grow your career in an international organization
  • A market-leading company with an excellent image
  • A varied and challenging job with personal responsibility
  • A dynamic, result-oriented and collegial team

 

 

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.