Customer Service Agent

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Date: Mar 25, 2025

Location: Lisboa, PT, 1250-004

Company: Dentsply Sirona, Inc

Requistion ID: 80142 
 

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

 

Bringing out the best in people

 

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

 

Working at Dentsply Sirona you are able to:

 

Develop faster - with our commitment to the best professional development.

 

Perform better - as part of a high-performance, empowering culture.

 

Shape an industry - with a market leader that continues to drive innovation.

 

Make a difference -by helping improve oral health worldwide.  

 

 

Customer Service Agent – Temporary

 

This role serves as the interface between the customer and Dentsply Sirona, ensuring top-tier customer service by responding to calls and emails, creating cases, resolving issues, and documenting them. Dentsply Sirona Iberia is looking for a Customer Service Specialist to join its Lisboa office.

 

Responsibilities:

 

  • Provide support to customers and sales representatives to ensure order processing.

  • Answer customer calls.

  • Gather requested information, create cases, and follow up/escalate until resolution.

  • Assist in customer master data creation and verification.

  • Process orders and manage those entered by sales representatives.

  • Check shipments using various ERP systems and tools (Dynamics AX, Movex, WebShop, and email).

  • Handle customer incidents end-to-end, including:

    • Documenting key customer identification details, contact information, and issue descriptions.

    • Escalating issues when necessary to the appropriate person or department.

    • Maintaining regular and timely communication with managers and customers to keep all parties informed about issue status and resolution.

    • Collaborating with internal teams (Customer Service, Sales, and Finance).

Requirements:

 

  • Strong verbal and written comprehension skills.

  • At least 1 year of customer service experience.

  • Experience in the dental market will be considered a plus

  • Ability to professionally manage difficult or emotional customer situations.

  • Good IT skills with experience in software, like Microsoft Office, Dynamic AX ERP, browser-based software, and basic IT hardware. Experience with CRM systems (Salesforce.com) is a plus.

  • Passion for delivering excellent customer service, with strong interpersonal skills such as relationship-building, active listening, and effective questioning.

  • Excellent problem-solving skills.

  • Strong organizational skills, with the ability to manage multiple projects simultaneously with high professionalism and prioritization.

  • Strong documentation skills to ensure key data is recorded and easily retrievable when needed.

  • Good proficiency in English and Spanish.

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Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.