Customer Services Agent - Barcelona, Spain
Date: Nov 25, 2024
Location: L'Hospitalet de Llobregat, ES, 08908
Company: Dentsply Sirona, Inc
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Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.
Bringing out the best in people
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.
Working at Dentsply Sirona you are able to:
Develop faster - with our commitment to the best professional development.
Perform better - as part of a high-performance, empowering culture.
Shape an industry - with a market leader that continues to drive innovation.
Make a difference -by helping improve oral health worldwide.
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Customer Service Agent Barcelona
This role is the interface between the customer and Dentsply Sirona, providing the best customer service, responding to customer calls and emails, including case creation, case resolution and case documentation. Dentsply Sirona Iberia is looking for a resource for their Barcelona office as Customer Service Specialist.
Responsibilities:
The main responsibilities of this position include, but are not limited to:
- Provide assistance to the customer and vendors to ensure order processing.
- Respond to customer calls.
- Ability to gather requested information, create cases and track/escalate to resolution.
- Checking and assisting with customer master creation.
- Order processing
- Check, unlock and manage orders entered by salespeople
- Checking shipments through various ERP and tools (Dynamics AX, Movex, WebShop and email)
- Comprehensive management of customer incidents:
- Documentation of all pertinent customer identification information, contact information and nature of the problem or issue.
- Escalation of issues, when necessary, to the appropriate person or department.
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- Regular and timely communication with manager and customer to keep stakeholders updated and informed on the status and final resolution of the issue.
- Regular communication and collaboration with all internal teams (Customer Care, Sales Network and Finance).
Requirements:
- At least 2 years of customer service experience.
- Preferably experience in the dental market
- Strong computer skills with extensive software experience, preferably with Microsoft Office, Dynamic AX ERP, browser based software and basic computer hardware. Experience working with CRM systems, SalesForce.com desirable.
- Strong organizational skills and ability to manage multiple projects simultaneously with a high degree of professionalism and prioritization.
- Basic reading and writing skills in English.
At Dentsply Sirona, we firmly believe in equal opportunities and the importance of diversity in our work team. Therefore, we invite people with disabilities to join our company, thus contributing to compliance with the General Disability Act.
In order to confirm this, it will be necessary that the people who present their candidacy, have an official certificate of disability equal or superior to 33%, issued by the competent public organism.
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Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona. If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject. |
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