Customer Service Specialist

Apply now »

Date: May 8, 2024

Location: L'Hospitalet de Llobregat, ES, 08908

Company: Dentsply Sirona, Inc

Requistion ID: 77426 
 

Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1 000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the worlds’ leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand. As a help to those with chronic or severe constipation Wellspect has developed what likely is the world’s most advanced irrigation system, Navina™, combining a high degree of user convenience, clinical effectiveness and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint. The company, with headquarters in Mölndal, Sweden, is present in more than 30 countries, and part of Dentsply Sirona, the worlds´ largest manufacturer of professional dental technologies. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.wellspect.com and www.dentsplysirona.com for more information.

 

 

Customer Care Specialist with Italian - Barcelona

Wellspect's mission is to help people suffering from bladder and bowel dysfunction by providing them with safe and innovative continence care products that enable them to lead a more independent and dignified life.
We are opening a new opportunity to be part of Wellspect Iberia, in this role you will be part of the customer care team, ensuring that our solutions reach their end users. Serving our customers will be part of your day-to-day work.  
We are looking for a self-confident, customer-focused individual who is able to manage day-to-day processes, identify improvements and effectively manage customer service.
We passionately strive to make a real difference every day for everyone who needs our products and services, would you like to join us?

 

Responsibilities

  • Processing, managing and tracking orders from wholesalers, hospitals and healthcare entities.
  • First level product support to customers by phone or email.
  • Processing and management of material returns.
  • Re-invoicing and management of various incidents.
  • Processing of customer registrations
  • Supporting the sales network in their interactions with customers.
  • Ensuring the updating and reliability of the department's databases and files.
  • Ensure compliance with current legislation on data protection and access to information.

 

Requirements

  • Minimum 3 years of experience in a similar position
  • External/internal customer orientation.
  • Communication and relational skills, with a strong team spirit.
  • Understand that your voice matters. Have the ability to intervene in meetings when necessary and ask questions to better understand priorities.
  • Familiarity with Microsoft tools
  • Self-starter and responsible, able to work in a hybrid work environment.
  • Written and oral proficiency in Spanish, Italian and English.

 

We offer:

  • Competitive salary
  • Flexible work environment
  • Health insurance discount

                                          

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.

   

For California (USA) Residents:

We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). 

 

The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity). 

 

For additional details and questions, contact us at careers@dentsplysirona.com