Hiroshima Service Engineer / 広島 サービスエンジニア

Date: Jul 8, 2024

Location: Hiroshima, Hiroshima, JP, 730-0032

Company: Dentsply Sirona, Inc

Requistion ID: 77645

 
 

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

 

職務内容:フィールドサービスエンジニアとしての業務

 

フィールドサービスエンジニアとして、

・フィールドサポート業務、装置の点検、修理対応

・お客様への説明、見積提示、価格交渉

 

〇取扱製品

当社取り扱い歯科用機器(歯科用診療治療台・CAD/CAM/CT装置・滅菌器他)

上記製品以外、院内LAN機器類・システムのネットワークにある他社製品との接続

・お客様先にて製品の設置、および設置後の修理を含む技術サービス

・製品の(定期)点検訪問

 

※主なお客様:歯科医師や歯科医院スタッフ

 

必要条件(フィールドサービスエンジニア):

・学ぶ意欲があること

・器械、装置の修理解析、要因の確認ができる

・機械に興味があること

・部品の交換、調整ができるだけの手先の器用さ、注意力があること

・対外、社内コミュニケーション(内容、表現、タイミング)が適切にできること

・マナー、服装への気配りができる事

・社内システム(Sales Force)の操作に問題が無い

・普通自動車運転免許(ペーパードライバーではないこと)

 

歓迎要件

IT機器のメンテナンス経験がある、若しくはPCのトラブルシューティングの知識があること

・自作でのPC組み立てに挑戦したことがある

・ホームページ作成、動画配信、動画編集などに挑戦した事がある

・歯科用画像機器、一般医療用画像機器、の保守・サービスの技術経験(ハード/ソフト)

・医療機器エンジニアの資格(X線作業主任者、医療機器修理責任技術者 第1、3、7分類資格)

ITに関する資格(ITパスポート、基本情報処理技術者など)

・英語のメールの読み書きができる

・フィールドエンジニアとしての業務経験がある(業界不問)

・エアー、水道などの流体の知識、業務経験がある

・接客業、営業、コールセンター等の業務経験がある

 

Job Description:       Duties as a Field Service Engineer

 

As a Field Service Engineer,

Field support operations, equipment inspection, and repair support

Explain to customers, provide quotations, and negotiate prices.

 

Products handled

Dental equipment (dental treatment tables, CAD/CAM/CT equipment, sterilizers, etc.)

Connection to other companies' products in the network of in-hospital LAN devices and systems other than the above products

Technical service including product installation and repair after installation at the customer's site

Periodic inspection visits of products

 

Main customers: Dentists and dental clinic staff

 

Requirements (Field Service Engineer):

Willingness to learn

Able to analyze repairs of instruments and equipment and identify factors

Must be interested in machines.

Must have dexterity and attention to detail to be able to replace and adjust parts.

Ability to communicate appropriately both externally and internally (content, expression, and timing).

Good manners and attire

Ability to operate the company's internal system (Sales Force) without problems.

Driving license (not a paper driver)

 

Welcome requirements

Experience in IT equipment maintenance or knowledge of PC troubleshooting.

Have tried assembling PCs on your own.

Have tried to create a website, distribute videos, edit videos, etc.

Technical experience in maintenance and service of dental imaging equipment, general medical imaging equipment, (hardware/software)

Qualifications as a medical equipment engineer (X-ray operator, responsible technician for repair of medical equipment, class 1, 3, 7 qualifications)

Qualifications in IT (IT Passport, Basic Information Processing Engineer, etc.)

Able to read and write emails in English

∙ Experience working as a field engineer (regardless of industry)

∙ Knowledge of fluids such as air, water, etc., and work experience

Experience in customer service, sales, call center, etc.