Hiroshima Service Engineer / 広島 サービスエンジニア

Date: Jul 8, 2024

Location: Hiroshima, Hiroshima, JP, 730-0032

Company: Dentsply Sirona, Inc

Requistion ID: 77645


Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.























・社内システム(Sales Force)の操作に問題が無い








・医療機器エンジニアの資格(X線作業主任者、医療機器修理責任技術者 第1、3、7分類資格)







Job Description:       Duties as a Field Service Engineer


As a Field Service Engineer,

Field support operations, equipment inspection, and repair support

Explain to customers, provide quotations, and negotiate prices.


Products handled

Dental equipment (dental treatment tables, CAD/CAM/CT equipment, sterilizers, etc.)

Connection to other companies' products in the network of in-hospital LAN devices and systems other than the above products

Technical service including product installation and repair after installation at the customer's site

Periodic inspection visits of products


Main customers: Dentists and dental clinic staff


Requirements (Field Service Engineer):

Willingness to learn

Able to analyze repairs of instruments and equipment and identify factors

Must be interested in machines.

Must have dexterity and attention to detail to be able to replace and adjust parts.

Ability to communicate appropriately both externally and internally (content, expression, and timing).

Good manners and attire

Ability to operate the company's internal system (Sales Force) without problems.

Driving license (not a paper driver)


Welcome requirements

Experience in IT equipment maintenance or knowledge of PC troubleshooting.

Have tried assembling PCs on your own.

Have tried to create a website, distribute videos, edit videos, etc.

Technical experience in maintenance and service of dental imaging equipment, general medical imaging equipment, (hardware/software)

Qualifications as a medical equipment engineer (X-ray operator, responsible technician for repair of medical equipment, class 1, 3, 7 qualifications)

Qualifications in IT (IT Passport, Basic Information Processing Engineer, etc.)

Able to read and write emails in English

∙ Experience working as a field engineer (regardless of industry)

∙ Knowledge of fluids such as air, water, etc., and work experience

Experience in customer service, sales, call center, etc.