Assistant Manager Supply Chain - Delhi, India

Date: Jul 5, 2024

Location: Delhi, IN, 110041

Company: Dentsply Sirona, Inc


Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.


Bringing out the best in people


As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.


Working at Dentsply Sirona you are able to:


Develop faster - with our commitment to the best professional development.


Perform better - as part of a high-performance, empowering culture.


Shape an industry - with a market leader that continues to drive innovation.


Make a difference -by helping improve oral health worldwide.  



Purpose of Job

           Responsible for complaint management, service/spare invoicing & reverse pick-ups


Principle Accountabilities:

  • To enter all the quality complaints in SmartSolve and take care of end-to-end process i.e. sending replacement, information to customer for replacement, to send defectives back to overseas location, co-ordinate with forwarder for timely delivery, strong co-ordination with overseas location for to get credit note/replacement, send CN to finance; arrange dispose-of/scrap of the defectives, issue disposal certificate, get scrap certificate from agency and share it with all stakeholders etc.
  • Ensure to raise invoices & e-invoices of Spares & service in system as per credit policy / pricing / matrix / timelines. Also, to send invoice copies to regions/customers on timely basis.  Also, responsible to issue credit notes, wherever applicable.
  • Strong co-ordination with Service Team & with transporters for arranging pick-ups of defective spare parts / products back from customers’ places and get them back in WH.
  • Strong co-ordination and follow-up with transporters & Sales for timely delivery of shipments. Tracking of critical shipments on daily basis.
  • Timely checking of transports bills & other bills (including PODs) as per agreements.
  • Timely and accurate preparation & release of Monthly / Daily MIS & Transporters’ performance report.
  • Single point contact for 3rd country Export.
  • Timely completion of end-to-end process of import activity & GRN posting in AX.
  • Ensure timely and proper record keeping of all records as per record retention guidelines. Also, ensure periodic review / audit of correctness of record keeping.
  • Actively participation in the audit, being conducted for the assigned activities to ensure to complete the audit without any NC.
  • Handling Admin activities & petty cash.


Education Training, Work Qualifications, Knowledge, Skills & Abilities


  • Bachelor’s degree is must.
  • Preferably MBA or diploma holder in Warehouse Operations/Materials Management



  • Good knowledge of Warehouse Operations.
  • Well conversant on Microsoft Office (word, excel & PPT) and ERP system.
  • Must have good command on Hindi & English languages.

Work Experience

  • Minimum 3-5 years’ experience in Supply Chain Function, mainly Warehouse Operations.


Skills & Abilities

  • Ability to develop self and others.
  • Good Communication Skills (Communication)
  • Good Interpersonal Relationship (Team Work & Professionalism) & positive in approach
  • Problem Solving & Result Orientation
  • Person must be a team player and positive in approach.



Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to Please be sure to include “Accommodation Request” in the subject.