Commercial Process Lead, Costa Rica

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Date: Oct 30, 2026

Location: CR

Company: Dentsply Sirona, Inc

Requistion ID: 84494 
 

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.

 

Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products.

 

We are looking for a talented and proactive Commercial Process Lead who will play a key role in shaping, governing, and supporting global SAP S/4HANA Order‑to‑Cash (OTC) processes across the enterprise commercial landscape.

This role operates as an experienced individual contributor with independent ownership of defined OTC process domains, driving global standardization, ensuring process excellence, and supporting large‑scale SAP S/4HANA implementations and enhancements.

 

The Commercial Process Lead reports to the Senior Commercial Process Lead and partners closely with them, as well as with Enterprise Process Owners and global Sales, Finance, and IT stakeholders, to contribute to global design decisions and independently lead assigned OTC workstreams within enterprise transformation initiatives.

 

Key Responsibilities:

  • Drive the assigned workstreams within SD portions of large‑scale SAP S/4HANA implementations, migrations, and global rollouts, ensuring alignment with enterprise ERP strategy and global OTC standards.
  • Define and maintain global OTC process standards, templates, and governance models
  • Serve as one of the primary day-to-day process authority for specific OTC sub-processes (e.g., pricing, order management, delivery, billing, ATP).
  • Ensure consistent execution of OTC processes across regions, driving adherence to global templates and identifying deviations requiring escalation.
  • Support SD–FI integration topics, ensuring accurate billing, revenue recognition, and financial postings.
  • Collaborate with Sales, Customer Service, Logistics, Finance, MM, EWM, and Transportation teams to ensure seamless end-to-end order fulfillment.
  • Lead process walkthroughs, requirement clarification sessions, and working meetings with business stakeholders.
  • Provide hands-on configuration, validation, and troubleshooting within SAP SD, following established governance and documentation standards.
  • Support end-to-end design activities, contributing expertise across pricing, order management, delivery, billing, ATP, and related integration points.
  • Coordinate and support unit testing, integration testing, and UAT, ensuring test coverage aligns with global process standards.
  • Maintain and enhance process documentation and guide business teams in developing SOPs and work instructions.
  • Identify process gaps, inefficiencies, and improvement opportunities; propose solutions aligned with SAP best practices and global design principles.
  • Act as a key contributor in global workshops, capturing requirements, driving clarity, and ensuring alignment with enterprise process direction.
  • Support continuous improvement initiatives and contribute to the global OTC roadmap.
  • Additional responsibilities as assigned

 

Qualifications:

Education:

  • Bachelor’s degree in Business, Supply Chain, Finance, or Information Systems

Years and Type of Experience:

  • 7+ years of SAP SD / OTC experience, including SAP S/4HANA implementations or migrations.
  • Knowledge of SAP S/4HANA Sales & Distribution and Order‑to‑Cash processes.
  • Strong understanding of SD–FI integration, including billing and revenue flows

 

 Key Skills, Knowledge & Capabilities:

  • English - Advanced (C1)
  • Able to communicate complex topics clearly to both technical and non‑technical audiences.
  • Softer skills that will ensure a successful application for S/4 role would be an enthusiastic and determined attitude together with a structured approach.
  • Experience supporting OTC processes in manufacturing, distribution, or shared‑services environments.
  • Experience in manufacturing, life sciences, or global distribution environments.
  • Strong executive communication, presentation, and stakeholder management skills.
  • Identifies opportunities for improvement and makes constructive suggestions for change.
  • Anticipated travel of 20-30% in normal circumstances.

 

 

Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.

Eligibility: All successful applicants must be eligible to work in the country the position is based.

Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to accommodationrequest@dentsplysirona.com.

Agencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.

Notice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.