Supervisor, Technical Training North America

Job Summary:

The Supervisor, Technical Training is responsible for leading and developing the North America Technical Trainer team and delivering high-quality CAD/CAM and Imaging technical training programs.  This role provides both strategic and hands-on leadership, ensuring consistent, effective training experiences that support business objectives, customer success, and technical excellence across the region.

This position collaborates with the Manager, Global Technical Training to define the overall strategy, design, development, and execution of technical training programs for North America.  The Supervisor assesses training needs, defines learning objectives, identifies knowledge and skill gaps, and ensures training content and delivery methods remain current, scalable, and aligned with evolving technologies and business priorities.

The role requires regular travel of up to 50% within North America and occasional travel outside the United States (e.g., Canada), typically for periods of less than one week. A valid passport is required.

Key Responsibilities:

• Provides direct leadership, coaching, and performance management for the North America Technical Trainer Team, fostering a high-performance, customer-focused training function.
• Partners with the Manager, Global Technical Training to develop, align, and execute the North America technical training strategy, ensuring consistency with global standards while addressing regional business needs.
• Serves as a trusted consultant and subject matter expert to Technical Trainers, functional leaders, and cross-functional stakeholders, providing guidance on training approaches, content, and delivery.
• Delivers technical training programs in a variety of formats including on-site, virtual, and blended learning environments, supporting both North America and global audiences as needed.
• Leads the development, maintenance, and governance of technical training materials, ensuring accuracy, consistency, scalability, and alignment with product and regulatory requirements.
• Evaluates and optimizes training content based on participant feedback, product enhancements, system updates, and emerging technology trends.
• Teaches complex technical concepts and system relationships using modern digital training tools, multimedia resources, and interactive learning methodologies.
• Supports new product and market launches by developing comprehensive training concepts, executing train-the-trainer programs, and ensuring readiness across the training organization.
• Reviews and analysis of training effectiveness and learning outcomes, using defined metrics to drive continuous improvement and business impact.
• Monitors and manages training-related costs, equipment, and resources, ensuring efficient utilization and alignment with budgetary guidelines.
• Ensures all initiatives are compliant with regulatory and legal standards and company policies.
• Complies with company and departmental policies and administrative requirements.
• Performs other duties as assigned or as needed.

Education:

• Bachelor’s degree in Education, Information Technology, Health Sciences, or a related field; equivalent combination of education and experience may be considered.

Years and Type of Experience:

• Minimum of 3-5 years of experience in technical training, technical education, or related field
• 2 – 4 years of people leadership experience, including coaching, performance management, and team development strongly preferred
• Experience within a medical device, dental, or regulated technology environment preferred
• Hands-on experience delivering complex technical training to diverse audiences, both in person and virtually
• Experience supporting product or market launches, including development of training concepts and train-the-trainer programs
• Experience managing training budgets, equipment, and resources

Key Skills, Knowledge & Capabilities:

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Excellent written and verbal communication skills in English
• Demonstrated leadership capability with the ability to influence guide, and develop others
• Demonstrated success collaborating cross-functionally with Sales, Product Management, R&D, Marketing, Quality, and other stakeholders
• Demonstrated expertise in CAD/CAM, Imaging, or related technical systems
• Strong instructional design and adult principle knowledge, including experience with instructor-led, virtual, and blending learning modalities
• Strong facilitation skills, with the ability to communicate clearly and effectively in customer-facing and international environments
• Strong proficiency in information technology, including cloud-based platforms and networking concepts
• Proficiency with digital learning tools, learning management systems (LMS), and multimedia training platforms
• Ability to travel up to 50% within North America and occasionally internationally
• Valid passport required