Global Technical Trainer, CAD/CAM & Imaging - Charlotte, NC

Job Summary:

The Global Technical Trainer, CAD/CAM and Imaging Systems is responsible for the design, development, and delivery of high-quality technical training programs, primarily supporting North America.  This role plays a critical part in ensuring internal service teams and external service partners are equipped with the technical knowledge and skills required to effectively support CAD/CAM and Imaging systems

The Global Technical Trainer establishes training objectives, assesses learning needs and delivers comprehensive technical training across multiple formats.  Working closely with cross-functional and global stakeholders, this role ensures training content is accurate, current, and aligned with product, service, and business requirements.

The role requires regular travel of up to 50% within North America and occasional travel outside the United States (e.g., Canada), typically for periods of less than one week. A valid passport is required.

Key Responsibilities:

• Designs, develops, and implements technical training programs for internal service technicians and channel partners supporting CAD/CAM and Imaging systems.
• Defines clear training objectives and learning outcomes aligned with product capabilities, service requirements, and business priorities.
• Delivers technical training in multiple formats, including on-site, virtual, and blended learning environments, to national and global audiences as required.
• Assesses training needs and identifies knowledge or skills gaps within service teams and channel partners.
• Creates, maintains, and owns high-quality training materials, ensuring accuracy, consistency, and alignment with product specifications and service requirements.
• Evaluates and optimizes training content based on participant feedback, product updates, system enhancements, and emerging technology trends.
• Teaches complex technical concepts and system interdependencies using modern digital training tools, multimedia resources, and interactive learning methodologies.
• Supports new product and market launches by developing comprehensive training concepts, executing train-the-trainer programs, and ensuring readiness of internal teams and external partners.
• Collaborates with global and regional stakeholders, including Service, Product Management, R&D, Quality, and Training leadership, to ensure training relevance and effectiveness.
• Ensures all initiatives are compliant with regulatory and legal standards and company policies.
• Complies with company and departmental policies and administrative requirements.
• Performs other duties as assigned or as needed.

Education: Bachelor’s degree in Education, Information Technology, Health Sciences, or a related field; equivalent combination of education and experience may be considered.

Years and Type of Experience:

• Minimum of 3 -5 years of experience in technical training, technical education, or related technical role
• Hands-on experience supporting CAD/CAM and Imaging systems in a customer-facing or service environment.
• Technical expertise in CAD/CAM and Imaging systems, or related technical systems
• Experience with adult learning principles and technical instructional design.
• Experience collaborating across global and cross-functional teams.
• Prior experience supporting product launches, system updates, or train-the-trainer programs preferred

Key Skills, Knowledge & Capabilities:

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Proficiency in information technology, including cloud-based platforms and networking concepts
• Strong instructional design and adult principle knowledge, including experience with instructor-led, virtual, and blending learning modalities
• Strong facilitation skills, with the ability to communicate clearly and effectively in customer-facing and international environments
• Proficiency with digital learning tools, learning management systems (LMS), and multimedia training platforms
• Excellent written and verbal communication skills in English; additional languages are a plus
• Ability and willingness to travel as required to support training delivery, including domestic and occasional international travel.
• Ability to travel up to 50% within North America and occasionally internationally
• Valid passport required

Core Competencies:

• Technical Expertise: Deep understanding of CAD/CAM and Imaging systems, including system integration and troubleshooting concepts.
• Instructional Excellence: Ability to translate complex technical information into clear, engaging, and effective training experiences.
• Communication Skills: Strong verbal and written communication skills, with the ability to engage diverse and international audiences.
• Customer Orientation: Focused on delivering high-quality training that supports service excellence and customer satisfaction.
• Analytical Thinking: Ability to assess training needs, identify knowledge gaps, and measure training effectiveness.
• Collaboration & Influence: Works effectively with global stakeholders and cross-functional partners.
• Adaptability: Comfortable operating in a fast-paced, evolving technical environment with frequent product and technology changes.
• Professional Integrity: Consistently demonstrates ethical behavior and adherence to company policies and regulatory requirements.