Technology Services Knowledge Manager (m/f/d) - Bensheim, Germany

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Date: Dec 17, 2024

Location: Bensheim, DE, 64625

Company: Dentsply Sirona, Inc

Requistion ID:  79047
 

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Technology Services Knowledge Manager (m/f/d)

The Service Knowledge Manager (m/f/d) is part of the global Customer Service & Success organization and is based in Bensheim. This role plays a critical role in managing service knowledge across the global internal Service organization and our external service partners. The person we are looking for ensures that issues on our Equipment could be solved quickly with the help of available service knowledge, which results in faster time to repair and a higher customer satisfaction.

 

Your Responsibilities:

Building, managing, structuring and scaling a service knowledge management system to provide service staff with access to accurate answers and important information to help our customers.

Collection and structured preparation of knowledge on our solutions, services and other relevant content from internal service staff, suppliers and external service providers as well as through customer feedback

Development of a strategy for the distribution of knowledge through a service CRM system.

Develop appropriate processes to collect and distribute service knowledge.

Regular consultation with our support team to identify and centralize the relevant needs.

Work in a role of high visibility and with high impact towards successful customer satisfaction and business growth.

 

 

Your Profile:

 

  • Bachelor's degree in biomedical engineering, mechanical engineering, bioinformatics, information technology or a relevant field.
  • Several years professional experience with demonstrated success in knowledge or information management
  • International work experience
  • Demonstrated experience in managing complex projects and achieving exceptional results, experience in service and agile development environment is a plus
  • Strong communication (written and verbal) and relationship building skills
  • Experience with Knowledge Management Systems
  • Strong organizational & strategic thinking and engagement in corresponding discussions and decisions
  • Well-organized and efficient, combined with hands-on mentality
  • High level of engagement, transparency & accountability
  • Fluency in English, German is a plus
  • Willingness to travel globally (per business needs)

 

 

 As part of our team, you'll experience the spirit of an international and innovative market leader in the dental industry. Besides an attractive remuneration package, you will also be eligable for a variety of employee benefits, such as:

30 days' annual leave, flexible working hours with the option of mobile working and aCompany sports attractive company pension scheme. Our subsidized company restaurant, employee parking spaces and company sports are available to you.

You will also receive intensive  induction, further training opportunities and access to LinkedIn Learning. Take advantage of personal and professional development opportunities through our global mentoring and coaching program. Benefit from the advantages of the JobRad and make your commute to work environmentally friendly and healthy. Our employees are important to us: we offer an extensive, global employee assistance program with a wide range of benefits.

 

 

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.