Requistion ID: 79046 

Service Launch Manager (m/f/d)

The Service Launch Manager (m/f/d) is part of the global Customer Service & Success organization and is based in Bensheim. This role plays a critical role in bringing innovative products and services to the market. A great service experience is crucial for high customer satisfaction and therefore for a successful product launch. In this role, the Service Launch Manager (m/f/d) coordinates all required launch activities to ensure excellent service operations for new products and solutions at launch.  

Your Responsibilities:

• Coordinate new product and solution launch projects to ensure excellent service operations in a complex environment at the time of launch
• Work in a role of high visibility and with high impact towards successful product launches and business growth
• Develop and establish a global service launch structure with cross-functional team input for a broad range of products and solutions
• Take responsibility for service launch management and interconnected activities to deliver on launch timelines
• Continuous iteration of the process in collaboration with GBUs
• Lead stakeholders within the launch process, drive cross-functional team engagement and commitment

Your Profile:

• Bachelor's degree in Engineering, Business Administration, Science, or similar qualification
• Several years of professional experience with demonstrated success in project management, product management or release/launch management roles
• Experience in the field of service with medical/dental devices
• International work experience
• Demonstrated experience in managing complex projects and achieving exceptional results, experience in service and agile development environment is a plus
• Excellent University degree in Engineering, Business Administration, Science, or similar qualification
• Strong team player & leading skills resulting in the ability to drive cross functional team performance
• Strong communication (written and verbal) and relationship building skills
• Strong organizational & strategic thinking and engagement in corresponding discussions and decisions
• High level of engagement, transparency & accountability
• High level of analytical and conceptual skills as well as strong entrepreneurial mindset
• Well-organized and efficient, combined with hands-on mentality
• Has led own workstreams, proven track record optimizing operating procedures
• Fluency in English, German is a plus
• Willingness to travel globally (per business needs)

 As part of our team, you'll experience the spirit of an international and innovative market leader in the dental industry. Besides an attractive remuneration package, you will also be eligable for a variety of employee benefits, such as:

30 days' annual leave, flexible working hours with the option of mobile working and aCompany sports attractive company pension scheme. Our subsidized company restaurant, employee parking spaces and company sports are available to you.

You will also receive intensive  induction, further training opportunities and access to LinkedIn Learning. Take advantage of personal and professional development opportunities through our global mentoring and coaching program. Benefit from the advantages of the JobRad and make your commute to work environmentally friendly and healthy. Our employees are important to us: we offer an extensive, global employee assistance program with a wide range of benefits.